Configuration and Settings
- How Can I Enable Two Factor Authentication (2FA) in Civica Scheduling?
- How Do I Only Allow Specific IP Addresses to Access Civica Scheduling?
- How Do I Change My Mobile Number Prefix From +44?
- How Do I Add Services/Items/Interventions?
- How Do I Add/Delete Special Days/Bank Holidays?
- What are Consultant Codes?
Managing Staff
- NHS Bands
- How do I Import Leave using SMART/Roster Pro?
- How Do I Reset My Password On A UAT Environment?
- How do I add new staff?
- How To Deal With "Email Already In Use" Error When Adding A New Staff?
- How Do I Set A New/Reset My Password?
Managing Patients
- How to Archive additional patient Sites?
- Adding Doctors' Details
- How Can I Add Multiple Patients To A Single Site?
- How Do I See A List Of My Patients?
- How Do I Add a Patient?
- What are Incompatibilities?
Managing Visits
- Complete District Nursing Welsh Levels of Care Tool (Version 6)
- How Do I Enable and Use Welsh Levels of Care (WLoC)?
- How Do I Create All Hands/Lunch Services?
- What is a Virtual Visit and How do I create one?
- Getting Started With The Compact View Staff|Patients|Sites
- Getting Started With The Day View Staff|Patients|Sites
Mobile App, Proof of Arrival & Call Monitoring
- Displaying Welsh Levels of Care (WLoC) on the Civica Scheduling Mobile App
- How to use Welsh Levels of Care (WLoC) on the Civica Scheduling Mobile App
- How To Set DNA (Did Not Attend) on the Mobile App?
- Mobile App User Troubleshooting
- What is the Attendance Map on the Live Status Board?
- How do I Trigger a Silent Alert on the Mobile App?
Reporting
- What is the Incompatibilities Report?
- What is the Forms Report?
- Civica Scheduling Analytics - Welsh Levels of Care - Historic Data
- Civica Scheduling Analytics - Welsh Levels of Care - Today's Data
- How do I Download Service Reports?
- How Do I Use The Visit Sequence Compliance Report?
General Use of Civica Scheduling
- Why Do I See "You cannot sign in from this location" When Logging In On The Web Application?
- Episode Renumbering
- Hospital Renumbering
- Why Is An Address Not Showing On The Map?
- How Do I Ensure That Civica Scheduling is Supporting My Business Continuity?
- How To Send/Receive Sensitive Information On Civica Scheduling
Miscellaneous
- How Do I Import Staff and Patient Data?
- Editing a pdf
- How to set file passwords in Word, Excel and 7zip
- Windows Live Outlook Marking Jobsheets as Spam
- Why Do Emails Come From jobsheets@malinkoapp.com?
- How Do I Take A Screenshot On My Phone?
Autoscheduler
- What are Traits?
- Auto Schedule Not Doing What I Expected?
- How Does Auto Scheduler and Routing Work?
- How Do I Use The Auto Scheduler?
- How To Apply A Different Speed Factor For Travel Time Between Visits
- How Do I Increase The Time Between Visits at Different Post Codes When I Auto Schedule?
Integration
- Connecting a Civica Scheduling Staff Member to Emis
- How Do I Set Up Selenity eExpenses Integration API User for Civica Scheduling?
- How Do I Set Up Claimant User on Selenity so the integration works with Civica Scheduling?
- Selenity Settings in Civica Scheduling
- Selenity User Configuration in Civica Scheduling
- Overnight Visits in Selenity