Civica Scheduling allows you to restrict the ability to log onto the desktop client to specified IP addresses. This will enable you to control the locations which staff members can log on to the web application - for example you could prevent any log ins from outside of predetermined hubs.
How do I set up IP restrictions?
In order to enable the IP restriction feature, an authorised person would have to contact Civica Support after having its use agreed by your organization.
What do I need to provide to enable the IP restrictions?
When you request to enable IP restrictions, you will be asked to provide a list of the IP addresses which you would still like to be able to access the Civica Scheduling system. This can be a mix of offices and personal residences as required.
How do I find my IP address?
Your IT department should hold a list of IP addresses for all managed devices within your organization. If you want to find the IP address for your own device, there are a number of sites such as https://www.whatismyip.com/ which can provide this for you. The IP address you will require is the one listed as "My Public IPv4 is:".
What do I do if I need to allow a new IP address?
A new IP address can be added to the "allowed" list at any time. You can do this by having an authorised person contact Civica Support with the new IP address you wish to allow access.
What do I do if I need to remove access for an IP address?
Any existing permitted IP address can be removed from the allowed list. To do this, an authorised person would contact Civica Support with the IP address which is no longer to be permitted to access the web application.