If you receive an error message stating the "Email is already in use" when adding a new staff member, this could be because they are already on the system or that their email address is already registered with another company using Civica Scheduling.
Ideally, we would recommend contacting our Support Desk using the following methods:
- Support Line: 0161 850 0111 (2). Monday to Friday between 09:00 and 17:30
- Email: email@example.com
- Live Chat: To access this, click on the blue 'Support' button located in the bottom right corner when logged in to Civica Scheduling. Monday to Friday between 09:00 and 17:30
Where you need to induct a new member of staff over the weekend, we would strongly suggest setting up a new email address for them to use temporarily so that they can access the system over the weekend.
With this written confirmation provided, the Support Team are then able to free up this email by contacting the relevant people. Once this has been completed, an email to confirm the email address is freed up will be sent across.