How Do I Set A New/Reset My Password?

Set a Password for New Staff Member

Resetting My Password

Creating a Password

Renewing Password After 90 Days

Set a Password for New Staff Member

When a new staff member is added to the system (Staff>Add New Staff), an office user/account manager will need to provide an email in the New Staff page. 

If you have "Send welcome email" ticked, Civica Scheduling will send the new user an email with a link which will take them to the following web page: https://my.malinkoapp.com/users/password/new. If you have the "Send welcome email" unticked, you can provide the user with the web address above to set up their own password.

Please click here to follow the rest of the instructions

Resetting My Password

If you are logged into the Civica Scheduling website and would like to reset your password, but have forgotten your password, you can click 'My Settings' in the top right corner:

This will take you to your personal settings page, which will allow you to reset your password:

If you are not logged into your account, or if you are a mobile user, you will need to go to the following link: my.malinkoapp.com on your browser and click on the Forgot My Password button underneath the login boxes:

This will take you to the following web page where you will need to input your email address.

Please input your email address which will then send an email. (If you do not receive an email in your inbox, please check your spam folder or try again). The email received will look similar to this:

Click on the link provided within the email. It will lead you to the following page:

You will need to put in a new password. Please see Creating a Password section below to follow the requirements. Hit on the Change my password button below the password confirmation text box to update the changes. 

You have now completed the process and should be able to sign in using the new password.

Please note: if you are a mobile user, you will receive a message instructing you to make sure to go into the Mobile App to sign in as you will not have access to the full Browser version of Civica Scheduling:

Creating a Password

When setting a password please ensure you create a unique password which cannot be guessed by another person.  E.G. 12 characters, contain uppercase, lower case letters, numeric values and special characters etc. For Browser Users, we advise that you install a Password Manager to securely protect your passwords for logins. As well as providing secure storage, password managers can help users by generating and auto-filling passwords when required. Most password managers include a random password generator, and staff should be encouraged to use this wherever possible.

The password requirements are shown below:

• Minimum of 12 characters
• At least one capital letter
• At least one lower case letter
• At least one number
• Password will need to be changed every 90 days
• Cannot use the same password again
• Cannot use passwords that can easily be breached e.g. "Password".

Renewing Password After 90 Days

Civica Scheduling will detect when your password has reached it's 90 day expiration date. When attempting to Login to Civica Scheduling after 90 days, you will be redirected to the following web page:

You will need to input your current password and fill in a new password below. When you click on Change my password, you will automatically be logged into your account.

For further reading please see:

• How do I add new Staff / Carers?
• How do I update / change a staff members details?
• What do I do if I've forgotten my password?