When you Edit or Create a service on Civica Scheduling, you will be able to specify the tolerance of how late or how early a staff member can check into and out of a visit for that individual service, this is useful for being able to quickly see if a staff member arrives at a particular type visit at the correct time and action it if not.
This means that when a staff member checks in or out of a visit outside of the acceptable tolerance, it will highlight this visit to indicate that there may be a problem.
In order to do this, you will first need to go to the list of active services that you use on your account, you can do this by clicking on the Settings button located at the top right of the page, once here you will need to click onto the Services tab to see this list.
You will see on this list that the third and fourth column along will display what the current tolerances are for your services. You can edit these by clicking onto the service name and then click the orange edit button.
Once you've clicked edit, you will see the fields where you can set the tolerances.
Finally, after putting this information in, click the green "Save Service" button to apply your changes.
If you have two services set on a single visit, the call monitoring will always use the service that has the shortest tolerance.
E.g. if you have a visit that has 'Service A' which has a 30 minute check in tolerance and 'Service B' that has a check in tolerance of 90 minutes, the visit activity system will use the 30 minute service to alert on lateness.
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