In order to get your email alerts sent as an SMS alert you need to use a third party app called If This Then That. We make no guarantees of the reliability of IFTTT, although it seems to work pretty well.
The steps are as follows:
1. Set up a unique email address for your on call alerts. You cannot use an existing email address because we are going to set the system up to send you an SMS every time this email address gets an email.
2. Go to https://ifttt.com/ and set up an account with your new email address. When you set up a new account it will ask you to select channels that interest you, it doesn't matter which ones you choose at this point. Select "My Recipes" -> Create Recipe -> Click "this", and search gmail ->Connect your gmail account -> trigger is "any new email in inbox -> Click "that" and search SMS -> enter your on call mobile number, making sure to include 0044 and removing the first 0 -> You will then get texted a PIN and need to enter this here -> continue to next step -> action is "send me an SMS" -> create action -> create recipe.
If you want to check whether this recipe should work you can click on the circular arrow to check the recipe.
3. Create a new staff member called "On Call", using the email address you have just created.
4. Ensure that this new email address is the one that you use within Civica Scheduling by going to Settings -> Call monitoring -> select the person On Call.
If you want the email alerts to be emailed to another staff member as well you can set up auto forwards from your new email account. The instructions on how to do this vary from email account to email account. Here's instructions on how to do it with:
If you want the SMS alerts to be sent to more than one mobile phone, you will need to forward the emails through to a second unique email address and follow the steps above again. Be aware that as the alert is being sent from Civica Scheduling to an email address and then forwarded to another email address, then sent to IFTTT and then sent as an SMS there is likely to be a delay in getting the SMS on the second mobile phone.