In order to set a password for new staff you need to be an account manager and should follow these steps:
When adding a new staff member, you will need to add in an email address for a password link to be sent to. They will need to set up a password following the link that matches our systems password requirement. Please see Setting the Password section below for the requirements.
To set up a new staff, head to the top banner bar to select ‘Staff’ and then ‘Add New Staff’.
Make sure to add in the staff members email. Without this, a password link will not be sent to them. Make sure to hit Save Staff button at the bottom of the page.
The staff member will receive the following email:
The link will take you to the following web page:
The staff member will need to input their email address which will then send another email. The reason we have this extra step is to provide a layer of security.
Click on the link provided within the email. It will lead you to the following page:
Create your new password following the password requirements. Please see Setting the Password section below for the requirements.
Please note: if they are a mobile user, they will have to go into the Mobile App to sign in as they will not have access to the full Browser version of Civica Scheduling.
Existing office staff/account managers can change their password by logging into their account and selecting 'My Settings' in the top right:
Clicking this button will take you to the following page which will allow you to update your password:
Alternatively, if any member of staff (including mobile users) has forgotten their password, they can request a password reset via the 'Forgot your password?' link on the login page:
This link will take you to the following web page:
Once the member of staff enters their email address, they will be sent an email containing a link to reset their password. Clicking this link will take you to the following page:
Here you can create a new password for your account, following the password guidelines listed below.
Setting the Password
When setting a password please ensure you create a unique password which cannot be guessed by another person. A good way we have found to do this is to set the password as your middle name followed by some dates from your date of birth. As an example for one of your passwords is to use your name and date of birth, e.g. if your name is Sally Louise Jackson and are born on 12/05/85 the password would be something like "Louise1205".
The new password requirements are shown below:
- Minimum of 12 characters
- At least one capital letter
- At least one lower case letter
- At least one number
- At least one special character (*, #, ! etc)
- Password will need to be changed every 90 days
- Cannot use the same password again
For further reading please see:
- How do I add new Staff / Carers?
- How do I update / change a staff members details?
- What do I do if I've forgotten my password?
- How Do I Set A New/Reset My Password?