If you have strong security on your PC or computer network, you may have to white-list Civica Scheduling so you do not get any warning or error messages, or if you cannot see the blue "Support" button.
Please white-list the following domains:
Civica Scheduling
malinko-prod-downloads.s3-eu-west-2.amazonaws.com
malinko-prod-static.s3-eu-west-2.amazonaws.com
my.malinkoapp.com
Zendesk
assets.zendesk.com
static.zdassets.com
ekr.zdassets.com
malinko.zendesk.com
If the blue "Support" button in the bottom right corner still does not appear, this may be due to your anti-virus, especially Avast.
Plugins for browsers can cause issues with things such as the help icon, we recommend you try viewing the site in 'Incognito mode' because in this mode, plugins are usually disabled.
If you use Firefox, you can see every domain by logging into Civica Scheduling, Tools -> Web Developer -> Network, and then reloading the page. The Domain column will give you everything you need.
Although not required, we also use services to help us understand usage of the software, and use:
- google-analytics.com (specifically ssl.google-analytics.com)
Content Distribution Network:
- cloudfront.net
- cdn.elv.io, static.elv.io
When configuring your firewall to allow Gainsight PX as a trusted source, please use the steps outlined below:
- Use our site's domain names instead of a particular site IP address, as IP addresses can change frequently and without notice. Please configure hostnames to recognize any subdomain of:
| Service | Domain |
| Gainsight PX - UI | https://app.aptrinsic.com |
| Web application SDK | https://web-sdk.aptrinsic.com |
| Tracking | https://esp.aptrinsic.com |
- Enable HTTPS (port 443) for the domains above.
NOTE: Click Here to contact Gainsight if you are unable to whitelist the wildcard domain(s) shown in the list above.
We’re happy to answer any specific technical questions if you wish to contact us on Support@malinkoapp.com
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