Proof of visiting / Electronic Call Monitoring (ECM) – Civica Scheduling

Civica Scheduling has a number of methods to demonstrate proof of arrival on a visit:

Via the mobile app staff can check-in/out which will send their name and time of arrival/departure. If off-line at the time, it will be sent once the app has data access.
Current GPS location at time of check-in/out along with reported accuracy.
Photo and signature capture can also be used.
Optionally a two-factor authentication (2FA) dongle/keyfob can be used in addition (this is a small device is kept at the patient's location which generates a unique code). This can be used with the mobile app on a smart phone or can be texted if the staff member does not have a smart phone.
All the above information is reported in real-time to the Civica Scheduling system and the Live Status board (Given they have a strong network connection).

Check-in and out tolerances can be set before a visit is considered early/late, and notifications sent to a duty manager.

You can export all the call monitoring information as csv files/spreadsheets.

There is also the option to link Civica Scheduling with third party systems such as CM2000, Mobizio and Birdie.

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