GPS Tracking on the Civica Scheduling mobile app

Civica Scheduling's mobile phone app uses the inbuilt GPS from the mobile.

If you're not seeing GPS data being reported in Civica Scheduling, please check:
- Does the phone have GPS? (most modern smart phones do)
- Has the staff member allowed the Civica Scheduling app to use the phone's GPS? 
- Was the staff member in a location where there was no GPS signal (such as a block of flats)?
- Has the staff member turned off Location Services or GPS permanently or temporarily?

iPhones:

When you first log into the mobile app you can select whether to allow Civica Scheduling to access the GPS or not.  If the staff member had refused initially, they can change this by going to Settings -> find Civica Scheduling in the list of apps -> Location - set to While Using

Android:

To switch GPS on you go to Settings -> Location -> On (Different versions of Android may have different ways of setting this). If your GPS is still not working after this, please ensure that you have given the Civica Scheduling mobile app, GPS permission. To do this, you will need to go to Settings > Apps > Civica Scheduling > Permissions > And enable Location.  

Accuracy
GPS gives the latitude and longitude of the staff member when they check in or out when it's available. But depending on the location of the person and the GPS strength the location should be treated as a guide only. If we are given the accuracy of the GPS, we will report that also.

 

Related Articles:

• Getting Started With The Mobile App, Proof of Arrival and Call Monitoring
• Proof of visiting / Electronic Call Monitoring (ECM)